Refund Policy
Last updated: 2026-10-16
We want you to pay only for generations that work. This policy explains how credits are returned when something fails, and when you can ask for a refund.
1. Failed generations
If a generation fails or errors out, the credits used for it are returned to your account automatically. This normally happens as soon as we detect the failure.
2. Unused purchased credits
If you bought a credit pack and none of its credits have been used, you can request a refund by emailing us within 7 days of the purchase.
3. Used credits and partly used packs
Credits that have been consumed are not refundable, and a pack that has been partly used is not refundable, except where the law requires otherwise.
4. Subscriptions
You can cancel a subscription at any time. You keep access until the end of the current billing period, you will not be charged again, and we do not give partial refunds for the current period except where the law requires otherwise.
5. How to request a refund
Email us at tuapi@mail.grokbot.com with the email address on your account and your order ID, and tell us what went wrong. If your request is approved, we send the refund to the original payment method.
6. Contact
Still have a question about a payment? Email us at tuapi@mail.grokbot.com and we will look into it.